Contact

Paradine Support Contact

Paradine Support offers technical support and online resources tailored to your individual requirements.

We are happy to help you with questions or problems! The standard business hours are from 09:00 to 17:00.

Paradine offers the following eptos support service level agreements:
Standard Support
Service Time: Monday to Friday (Austrian workdays) from 9:00 am to 5:00 pm (CET)
11×5 Support
Service Time: Monday to Friday (Austrian workdays) from 7:00 am to 6:00 pm (CET)
16×6 Support
Service Time: Monday to Saturday from 4:00 am to 8:00 pm (CET)
24×7 Support
Service Time: Monday to Sunday from 00:00 am to 12:00 pm (CET)

Paradine has a web-based support ticket system on Paradine Support Service Desk based on JIRA Service Desk that supports our customers’ support requests.

Tel.: +43 (1) 236 66 68 – 300
Email: support (at) paradine.at
Online: Paradine Service Desk